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‎09-03-2018 10:07 PM

HP Recommended
Product: HP Envy 4500 Series
Operating System: Microsoft Windows 10 (64-bit)

Is there anyone who can help me with solving this problem.

 

I cannot use the scan option anymore on our HP Envy 4500 all in 1 series rpinter.The printers display says that the printersoftware is not installed but when i try to copy a letter it copy's and prints the letter. I have removed the printer and its software entirely and re-installed it and still its not working.

Starting to wonder if its in inbuild shelf life to forces the customer to buy a new printer every few years,cause this is one is only 3years old max.

 

Any help would be welcome,i love to see the problem soved without being another new printer.

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