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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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I have the same problem but with an HP4508 printer.  It picks up the photo paper and gets it halfway on the rollers but does not push the paper far enough for the printer to print.  I get a paper jam and when I open up the printer and take out the photo paper, the leading edge is  sticking an inch or so past the rollers and I see scuff marks on the paper where the roller are turning but not advancing the paper.  I will try the solution given below.  The paper I am using is 220 g/m2.

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