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10-25-2018 02:38 AM
I have the same problem but with an HP4508 printer. It picks up the photo paper and gets it halfway on the rollers but does not push the paper far enough for the printer to print. I get a paper jam and when I open up the printer and take out the photo paper, the leading edge is sticking an inch or so past the rollers and I see scuff marks on the paper where the roller are turning but not advancing the paper. I will try the solution given below. The paper I am using is 220 g/m2.
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