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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-29-2018 09:25 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: macOS 10.13 High Sierra

Is it possible to revert/downgrade firmware?  My HP 8600 was working FINE until recently and upon replacing the cartridges, I keep getting a "damaged ink cartridge" error for the magenta cartridge.  I originally was trying to use a 3rd party cartridge but went out today and bought genuine HP cartridges, replaced them all and no luck.  I tried pulling the plug, resetting factory settings, removing and reseating the printhead cartridge.  Nothing is working.  I am frustrated that I've spent so much money on ink and it's still not working.   i HOPE someone out there has found a solution!  When I inspect inside the print head cartridge, I see some remnants of ink but nothing looks any worse on the magenta than the other colors.  

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