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‎11-06-2018 08:22 AM

HP Recommended
Product: Officejet Pro 8610
Operating System: macOS 10.14 Mojave

This morning I started getting the following error message: The printhead appears to be missing, not detected or incorrectly installed. Error code 0xc19a0040.

 

I reset the cartridges, printer head and printer.  It did not work.  I then reinstalled the latest HP software and reset the printr head 3 X and it still does not work.

 

It won't even print the test page on "HP Easy Start"

 

What should I do next?

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