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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 5546
Microsoft Windows 10 (64-bit)

Used to print fine but I suspect it changed after Windows update.  I have looked at several suggested solutions but they don't work for me.  I have tried uninstalling drivers and loading new HP drivers from HP website.  There is no option in printer properties to print in colour.  If I print a test page it is black and white.

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