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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-27-2018 10:04 AM

HP Recommended
Product: Officejet 8600 All in One Plus
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I have an Officejet Pro 8600 All in One that will not print color. I've rebooted, went through all 4 levels of clean printheads, and align printheads (3 times for clean printheads(all 4 levels) and 3 times for align printheads.

 

I've also done the following below.

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector.
  • Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

 

Now my question is simple. The warranty has expired on the Printer.

 

My question(s): How much would HP charge to look and fix the issue? and How would I contact HP to request this since the product is out of warranty and will not provide me a tech support number to call an agent?

Who Me Too'd this topic
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