• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-02-2018 10:08 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 7 (64-bit)

I have had this printer for awhile and it has been fairly reliable, but recently i cannot print at all without it jamming up. It seems like the paper is getting drawn in crooked or at least it ends up that way. I keep removing the jammed paper, but it just happens again. I even tried switching my printer paper to a different brand but it didn't help. I can't see anything wrong internally, though i have no idea what to look for since I'm not very tech savy. Any suggestions would be appreciated. I had not changed anything with the computer or printer prior to this issue so it just started out of the blue. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.