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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-04-2019 11:39 AM

HP Recommended
Product: My HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I was replacing the black ink cartridge with a new one right of it its box.  When finished inserting it I got this message: "The following ink cartridge(s) must be replaced" and the symbol for a black in cartridge.  I tried removing it and putting back in the cartridge several times and the message did not go away.  I tried disconnecting the power cable at both ends and waiting 15 seconds to connect it again ( as suggested by an HP employee on this message board) .  The printer turned back on when I reconnected the power cable, but the error message continued.  Each time I tried try to print something and it placed the printing order on the queue, but it would not print.  What else can I do?

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