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- Printing Errors or Lights & Stuck Print Jobs
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01-04-2019 05:18 PM
Have a brand new HP Office Jet 6962. I have used it a total of 5 times. ( bought Oct 31st 2018)
It started out of the blue telling me I have a paper jam, and I followed all the steps advised on the printer and online, including cleaning the print head, and ink cartirdges.
- turn off printer, unplug, un plug from all, hit power button, hold. then plug in and turn on.
- clean printer headsand electronic plates. ( very tricky in this model)
- reset to factory defaults.
- turn off? spins forever. or does turn off and when turned back on keeps giving the error, "did not turn off correctly" ( like its stuck in a loop)
I am frustrated beyond where I should be for such a simple error. if I am advised to follow the same steps I just repeated about 12 times Im going to scream.
From what I can see on the internet this is a pretty common error on these printers. If it is a software error or sensor error, it seriously needs to be addressed.
Is there any advice that can be offered other than what I have already listed? if not is there an HP printer repair service out there?
Thanks,.
Laydeluck