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01-07-2019 07:59 PM
Just bought a new floor model 5055 printer from Staples missing it's setup ink cartridges, from what the screen displays I need the setup carts. I Have invested over $150 in new (HP certified) cartridges and the printer, just to find out I require these “Setup Cartridge” before I can use this printer
I have read that these are not sold separately and are required for setup. I also read that if not supplied to return unit. I did see in an earlier post that someone lost one of these Setup cartridges and was able to bypass this option with a power on reset of some sort (which was emailed and not in post - understandable). Tried the “Unplug under power, Hold Power switch in for 15 sec, replace power”. No luck. Please is there any way to bypass this test so I may use my new printer? Please help. thanks in advance
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