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‎01-12-2019 04:06 PM

HP Recommended
Product: HP ENVY 5640
Operating System: Microsoft Windows 8 (64-bit)

I got a message saying black ink was low. Eventually it was unable to print anything so I replaced the black cartridge wtih a new HP ink cartridge. But since then it's never successfully aligned printheads. I put in blank paper. Didn't work. I tried reinstalling the drivers and also no change. 

It was working fine until a couple days ago when the ink level warning prompted this whole series of events. 

Help??!

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