• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

Scan to email used to work OK on my 8720. It has stopped working and now the following happens:

 - after selecting "scan to email" and selecting an email address, the printer's screen gives a "connecting" message for about 60 seconds

 - the printer than appears to scan the document, i.e. the scanning head moves across the glass

 - an error message appears stating "Server failure. Try again Later"

The printer is connected to a domestic high-speed wifi network and the netork setup on the printer has been re-done to meake sure it's right. The problem happens the same with different email addresses and domains.

It's very unclear in the setup process just what is meant by a "server" in a domestic setup.  How does the connection route between the printer and the wider world work, i.e. is it directly through the wifi router or does it rely on a PC being connected to the network somewhere?  What is the "server" the error message refers to?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.