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01-14-2019 04:06 AM
Scan to email used to work OK on my 8720. It has stopped working and now the following happens:
- after selecting "scan to email" and selecting an email address, the printer's screen gives a "connecting" message for about 60 seconds
- the printer than appears to scan the document, i.e. the scanning head moves across the glass
- an error message appears stating "Server failure. Try again Later"
The printer is connected to a domestic high-speed wifi network and the netork setup on the printer has been re-done to meake sure it's right. The problem happens the same with different email addresses and domains.
It's very unclear in the setup process just what is meant by a "server" in a domestic setup. How does the connection route between the printer and the wider world work, i.e. is it directly through the wifi router or does it rely on a PC being connected to the network somewhere? What is the "server" the error message refers to?