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‎01-16-2019 12:52 PM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 10.13 High Sierra

I'm trying to print photos on my HP Envy 5530 printer using high quality, but heavy weight, photo paper . When I select "Print" from the Printer Drop Down List after selecting "Photo Paper" from both the "Presets" and "Paper Type" drop down menus, the printer sucks the paper about 2 inches into the printer and then says it's printing.  The paper, however, never moved further and eventually the printer indicates that it is jammed.  I follow the directions to clear the jam, but nothing has been printed.  This has happened repeatedly with several attempots.

 

I have also used the printer utility to clean the paper feed with no change in my results.

 

This paper is 80 lb paper.  Is there a limit on how heavy the paper can be in this printer?  I have successfully printed with 59 lb paper, but I have 50 sheets of the heavier stuf that I'd like to use.

 

Does anyone have any ideas on what I should do?

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