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‎01-18-2019 02:28 PM - edited ‎01-19-2019 02:39 PM

HP Recommended
Product: HP Deskjet3520 e-all-in-one-printer series
Operating System: Microsoft Windows 7 (64-bit)

Using a USB cable between laptop/printer, the scanning function does not work but printing does. Error is 'Scanning communication cannot be established'.  Ran the HP Print & Scan Doctor 5.1 and after doing all it instructed, received error message "This tool is unable to solve the problem even after a restart" and refers me back to HP Customer Care to try and resolve the issue. Can anybody assist please? Thanks in advance.

 

Update to my issue. I have now setup the printer on my network successfully but I get the exact same error message i.e.

'Scanning communication cannot be established' when trying to scan a document. Any help is appreciated.

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