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‎02-09-2019 03:18 AM - edited ‎02-09-2019 03:30 AM

HP Recommended
Product: HP 7612
Operating System: Microsoft Windows 10 (64-bit)

I set up my new 7612 yesterday and everytime I try to webscan I get the dreaded error 'You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer. As these images show webservices clearly are no disabled, otherwise I wouldn't be able to access the printer via a browser 🙂

Front Web PageFront Web PageWebscan errorWebscan errorscanning via network using printer Appscanning via network using printer App

How do I make this printer work as it should? It would appear that this is a common error unfortunately, there are no common solutions offered and those 'solutions' that are shown are mostly contradictory with one saying rest and the next one saying do not reset, one saying open up the manage scan, and the next one saying that there is no manage scan on the interface (same problem I see, no manage scan available in panel)

 

hp4.png

 

as you can see here the webservices are enabled, in fact everthing is enabled - so why the error?

What is the solution please?

 

Iain Morrison

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