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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 8600 Plus
macOS 10.14 Mojave

I'm trying to install the driver software for the printer and scanner.  I keep getting an error message: "Cannot configure the device software.  Go back to previous step and try again."  Tried about 6 times via wireless and by USB to printer. No luck.  Any recommendations?

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