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‎02-23-2019 05:11 PM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

The AFD on my 8720 says there is a paper jam. I can't see any jam or debris of any kind, and haven't recently had any problems feeding documents. I've followed the steps that the printer suggests, tried the HP Virtual Agent, and tried everything I could find on this forum (there are several other threads raising this same problem but without resolutions), with no luck. When I click OK to say that I have cleared the jam, I head a brief spinning of gears from the AFD, and then the error message comes back.

 

The printer is currently unusable for scanning or copying, but will still print.

 

Two questions:

 

1) Is there any way to resolve the jam?

 

2) Is there any way to tell the printer to ignore the AFD altogether, so that I can at least use the rest of the functions?

 

Thanks!

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