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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
Officejet Pro 8610
Microsoft Windows 10 (64-bit)

My computer can "see" the printer but I can't print.  I have run the Print and Scan Dr (several times) and it shows everything is good until it tries to print a test page.  It can't get the printer to print the initial test page but it can get it to print the "internal" test page.

I have uninstalled and installed the drivers at least 5 x's with no change.

Every troubleshooter can see the printer but can't tell me why I can't actually print.

 

HELP!   -tired of emailing docs to the printer

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