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03-13-2019 04:15 PM
Whenever I print wirelessly, my documents will stay in the print que. An error message will come up on my laptop that says the printer needs attention. I've restarted the printer, restarted my wifi, restarted my computer and have ran the HP Print & Scan Doctor. The only thing that has worked is to run Troubleshoot by right clicking on my printer icon. However, I have to do this each time I turn on my computer. The printer automatically starts printing whatever is in the print que after troubleshoot has done its thing; right after it's checking the allignment of the print cartritges it starts printing. While I've found a way around this problem, it's annoying! I want to just click print and have it print.
Also, I've noticed that it started doing this after I removed the black ink cartridge. That cartridge would not work (part of HP Instant Ink) , so I have it set to print in single cartridge mode with just the color cartridge. I can't try it with a black cartridge to see if that solves the printing problem, since I have no other black cartridge to try. Apparently HP doesn't mail refills until they're gone, and my black will never be gone since it doesn't work.
So, any suggestions?