• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-30-2019 08:21 PM

HP Recommended
Product: HP photosmart 5520
Operating System: macOS 10.14 Mojave

Got an error mesage that printer was shut down improperly. We are not aware of doing this. Message video shows to move ink cartidges from left to right and back left to fix the problem. Cartridges are stuck on left,  we can't move them. New message says cartridges are missing or damamged, (they are not missing) . We can't get the cartidge set to move so we can change any cartidges.  Any help would be appreciated,  afraid we might break printer if we try any harder to move the stuck cartridges. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.