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‎05-02-2019 01:05 PM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I changed my gateway modem for Xfinity.  Home network is good and all computers and smartphones work properly.  When I tried to connect my printer I received message that "feature locked by person who set up printer.  The message included 1- wireless wizard, protected set-up and advanced settings.

I tried resetting printer by unplugging and waitiing as instructed, the after 3 minutes plugging back into wall socket - no luck.  I referred to page 134 of manual.  Still frustrated.  I did not lock system, but if I can reset to factory default, I am hopeful it will solve my problem

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