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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-12-2019 12:58 AM

HP Recommended
Product: HP Photosmart 5515 e-All-in-One Series
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

my HP Photosmart 5515 is not printing black.

The problem occured when I replaced my empty black cartridge and the printer does not print with the new one. No smear, it is not printing black at all.
If i do a copy in black my printer emits a blank white paper.

 

I tried to clean the printheads, manually clean the printheads with a folding paper, insert an other cartridge, do a hard reset, even followed the enhanced solution mentioned in this thread.

I would like to keep the printer and don't want to throw it away, but need it to print black.

 

nuppie

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