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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-17-2019 09:50 AM - edited ‎02-14-2020 07:40 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

05-17-2019

I write in order to ask Hp to let people downgrade from April 2019 firmware automatic upgrade that blocked all compatible inks for printers. I've got an OfficeJet Pro 7740 and this upgrade caused me more than 500$ in damage. I had to throw away 10 compatible inks I already purchased, buy a set of originals and buy another printer from another brand in order to print with compatible inks.

This policy by Hp will make the company lose its customers. Fix it and don't do it again.

People won't buy your products again!

/ 

07/16/2019 Update: Heard nobody from Hp, the damage is still there, Hp shows no interest in the damages caused to the costumers.

07/25/2019 Update: problem still ignored.

09/26/2019 No updates.

11/12/2019 More and more users report the damage caused by the firmware, but no updates yet.

12/01/2019 EDWINXPP1N002.1942A.00 2019-10-15 firmware released but no fixes present, the printer still rejects every compatible ink.

 

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JANUARY 2020: A solution had been found by users for users, not by HP that continued in IGNORING the issue. The downgrade is possible, despite Hp says it isn't.

Comment and ask other users here for the solution.... It will be given.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.