• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Office jet pro 8630
Microsoft Windows 10 (64-bit)

Cannot print.  Error message is "HP Instant Ink Problem. Cannot print. Connect printer to update HP Instant Ink status."

Edits -- 5/23 -- I have downloaded and run the HP Print and Scan Dr. and I still have the problem.  When I press the Wireless Summary icon on my printer screen it indicates I am connected to my wireless network.  But when I log in to HP Instant Ink it says I am offline.  I have disconnected my router/modem, disconnected the printer and reinstalled my wireless network on my printer several times and I continue to have this problem.  Any help appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.