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05-22-2019 06:52 PM - edited 05-23-2019 07:44 AM
Product: Office jet pro 8630
Operating System: Microsoft Windows 10 (64-bit)
Cannot print. Error message is "HP Instant Ink Problem. Cannot print. Connect printer to update HP Instant Ink status."
Edits -- 5/23 -- I have downloaded and run the HP Print and Scan Dr. and I still have the problem. When I press the Wireless Summary icon on my printer screen it indicates I am connected to my wireless network. But when I log in to HP Instant Ink it says I am offline. I have disconnected my router/modem, disconnected the printer and reinstalled my wireless network on my printer several times and I continue to have this problem. Any help appreciated.
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