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‎05-31-2019 05:27 PM

HP Recommended
Product: HP Envy 5010
Operating System: Microsoft Windows 10 (64-bit)

I wonder if anybody can help ?

I purchased an HP Envy 5010 printer around a week ago.

The printer is great and my first (A4) prints have been excellent.

However, if I change printer preferences (eg. from A4 to photo paper) I

am unable to continue and print a document.  The "okay" button is

grayed out and I can only cancel any changes made to the print

settings.

If I select a preset printer setting (eg. Photo borderless), I am then

taken to another setting window for paper size, quality of 

print etc, plus an option for advanced settings.  However, when I

return to the previous page, I am unable to click OK to continue.

The okay button is always grayed out.

I hope somebody can help because otherwise I can only print

A4, normal quality, plain paper, portrait pages.

Best wishes and thank you for any help.

 

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