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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Ink Tank Wireless 415 (Z4B53A)
Microsoft Windows 10 (64-bit)

Hi, I have HP Ink Tank Wireless 415 (Z4B53A). I bought it before one and half month, i installed and configured it according manual ad print several test pages and it worked well. Since then it have been sitting idle until today when i tried to print some documents and it does not print black. All the tanks are about 1mm below max. line.  I have tried to follow steps in this document https://support.hp.com/sg-en/document/c05627782 (all except for replacing the printheads) but nothing worked.

What are the proper steps to resolve this issue?

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