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‎06-11-2019 11:01 AM

HP Recommended
Product: deskjet 3733
Operating System: Microsoft Windows 10 (64-bit)

I can’t reset my EWS password that I have forgotten.  If I reset using the WiFi and cancel button it only resets the direct print password.  Now I cannot setup WiFi, I’ve tried the easy setup from both windows 10 and iOS.  Both methods fail as it comes up saying "admin" and asks for a username and password which are both empty.  It won’t let me change this as its locked down in ews page.  I cannot reset the printer to factory and destroy the ews settings? Printer is now a large paper weight.  I’ve tried the setup with both usb and the wifi called setup-WiFi Printer Name.

Is there anyway to remove the EWS settings and factory reset the printer back to delivery - the WiFi and cancel cross button pressed together didn’t reset ews restrictions but only removed the existing wifi settings (confirmed using the print wifi function buttons).

 

Thanks 

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