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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-12-2019 10:45 AM - edited ‎06-12-2019 10:46 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I accidentally updated firmaware of  HP OfficeJet Pro 6960 to the latest version. After that I tried replacing cartridges with non-HP cartridges and I get the following error on printer screen (I tried replacing all the catridges and I always get the same error:
Cartridge problem

 

Remove and reinstall the indicated cartridge, making sure it is correctly installed. 

 

Is there a way to downgrade a firmware? When I go to details page of this printer, i only see the latest firmware, where can I find older versions of firmware?

 

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