• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-22-2019 09:52 AM

HP Recommended
Product: HP Office jet 6700
Operating System: Microsoft Windows Vista

Hello,

When I recently purchased new HP print cartridges at Office Depot for my HP Office jet 6700 and installed them in the printer I got a Printhead missing or failure message. I put the old cartridges back in the printer in an effort to clear the message given the old cartridges where working as of the time I took them out of the printer despite the fact they are empty. I made a visual inspection of the printhead area but found no signs of a problem such as bent contact points where the cartridge connects to the printer. I was able to use the scanner by instigating its use from a computer connected to the printer. Your help would be appreciated.

Sincerely,

Mark

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.