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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-24-2019 07:50 PM - edited ‎06-24-2019 08:19 PM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I just started having this issue which MAY correspond with updating windows 10 to 1903 although I can not confirm it is related.

 

This printer worked great for years.  All of a sudden, I had issues trying to scan as the Microsoft Scan app says I have no scanner installed.  Well, the 8610 is showing up in device manager and I can even print to it.  SO, I fire up the HP Print and Scan doctor app (5.2.1) and it is showing that the printer is "not installed" which is weird.  So, it downloads latest driver and starts to install.  I get to a screen where it scans the wireless network for the printer and finds it.  But, the driver install fails saying "Unsuccessful Network Installation"

 

The printer has a solid blue connection light on the LCD panel and the IP address and gateway info are all accurate.  I can ping the printer.  I printed the "Wireless Network Test" page from the printer LCD and all network checks passed.  So I am at wits end.  Why does this driver not want to install all of a sudden?

 

Troubleshooting steps attempted:

  • Clean install of drivers (uninstall, reboot, reinstall)
  • Network reset
  • firmware updates (none available)
  • Reset printer network settings to default
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