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‎06-25-2019 03:38 PM

HP Recommended
Product: HP OfficeJet 6978
Operating System: Microsoft Windows 7 (64-bit)

Suddenly, our relatively new HP OfficeJet 6978 is printing a very faded page. It almost looks blank (see attached Windows test page)

 

6978sample.jpg

These are brand new cartridges, and I have tried everything I can think of to try and fix it (driver reinstallation, cleaning procedures in HP software, etc), but to no avail.

 

Should I try buying a printhead cleaner or something? I'm not getting any error messages about a printhead error though.

 

Thanks in advance.

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