• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-08-2019 02:48 PM

HP Recommended
Product: PhotoSmart 8450
Operating System: Microsoft Windows 10 (64-bit)

After a recent Windows 10 update, my PhotoSmart 8450 printer no longer works. The printer is always "offline". If I try to make it go "online", there is a "printer error" every time I try to print. This has happened on 3 different Windows 10 computers with the same problem.

 

The HP Print and Scan Doctor for Windows suggests I use the built in driver on Windows 10, but this driver no longer works.

 

It looks like the old printer driver is no longer compatible with Windows 10. Do you have any suggestions how to fix this?

 

I notice something similar happened with a Photosmart 7520.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printers-stopped-working-after-windows-10...

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.