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HP Recommended
Envy 7645 all in one
Microsoft Windows 10 (64-bit)

Hello, my printer is connected to the wifi network and it shows me the ip address.

I use that ip address to open embedded web service, but most of the functions say "it was locked by the admin...."

also, it keeps asking me about the username and password, but I do not have that in the box or anywhere else.

 I did try to reinstall everything but the problems still exist.

Could you please help or give me some advice?it asks me username and passwordit asks me username and passwordMost of the functions are lockedMost of the functions are locked

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