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‎08-14-2019 04:08 PM

HP Recommended
Product: hp office jet pro 6978

I am having trouble restoring my printer to it's original factory settings. I have tried everything I can find in the help section. at some point I must have changed the user name and password. I tried the standard defaults but keep getting the error message "Incorrect User Name and Password".    How do I remove the current user name and password?

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