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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎08-15-2019 11:29 PM - edited ‎08-16-2019 10:45 AM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: macOS 10.14 Mojave

My OfficeJet Pro 8710 started printing with horizontal lines in the black ink sections, but the funny thing is that it only does it if I am printing and not copying. In other words, black and white copying works fine.

 

Recent hardware/software changes: none that I can think of

 

Troubleshooting Performed: I followed the instructions, including resetting the printer, updating the firmware, putting in a new black ink cartridge, doing diagnostic pages and realignments and nothing has worked. I did not replace printhead because it seems to me that the printhead cannot be the problem if it is copying okay. 

 

Error Messages: None

 

Connection: Wifi

 

The next image shows the problem of the horizontal lines and the second image shows the black and white copy without any horizontal lines:

 

2019_08_15_22_22_31.jpg2019_08_15_22_20_03.jpg

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