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‎09-09-2019 09:40 PM

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HP Community, 

 

I've had the HP Officejet Pro 6960 for a couple of years now and it has worked perfectly fine on my mac laptop. Recently, I started printing a couple of pages and the printer will take forever and all of a sudden state "the printer is not responding." I have uninstalled it, placed it back on there and it will work for one or two pages then will give the same response. I've also tried to download the HP easy start and the firmware to update it, but it does not recognize it. I don't know what happened and why it all of a sudden just gave me problems. I did not have any recent changes such as wireless connection or new software put onto the computer. The only thing that is new is the ink cartridge, but that is about it. Someone please help me I am at a loss.  

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