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‎09-21-2019 07:45 PM

HP Recommended
Product: HP OfficeJet 5260 Alli-inOne
Operating System: Microsoft Windows 10 (64-bit)

I just bought and set up a HP OfficeJet 5260 All-in-One printer.  I'm able to print on regular paper but when I try to print envelopes I get the following message on the printer display "The paper size detected by the printer does not match the paper size selected for the print job."  When I loaded the envelopes I set the printer to "Plain paper, Envelope #10 (4.1 x 9.5 in)."

 

I checked the knowledgebase at it mentioned going in to the "Advanced..." and change the "Paper Size" to "Envelope #10."  I'm using Microsoft Word to print envelopes and when I use the drop-down list there are no envelopes listed at all.   I tried Wordpad and the same thing, no envelopes listed.  What is wrong here?

 

Thanks in advance for any help.

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