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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy Photo 7134
Microsoft Windows 10 (64-bit)

Have recently purchased this printer and has been working fine. Registered with Instant Ink and in the process of claiming cash back. Last week when photocopying we changed the copy to black & white. Now today we are trying to print in colour and all we receive is a black & white printer. We cannot seem to identify a way of changing settings to colour on either the desktop or the printer itself! I'm sure it must be very simple but it doesn't seem very obvious to us.

 

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