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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-10-2019 02:56 PM

HP Recommended
Product: Color LaserJet Pro mfp m477fnw
Operating System: Microsoft Windows 10 (64-bit)

Using HP Scan and Capture (as well as Windows Scanner) on my HP Color LaserJet Pro m477fnw: When I scan from the flatbed with the resolution set to 300 dpi, the resulting image is actually saved at 96 dpi. I've run the scan doctor and did all the troubleshooting in the HP Support Assistant, and searched the community forums, but I cannot find a solution to this problem.

Photo Scan settings (300 dpi):

Photo Scan Options 300dpiPhoto Scan Options 300dpi

Saved Image Result (96 dpi):

Saved Image Result 96dpiSaved Image Result 96dpi

 

 

 

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