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‎10-10-2019 04:05 PM - edited ‎10-10-2019 04:37 PM

HP Recommended
Product: Example: PageWide Pro 577dw
Operating System: Microsoft Windows 7 (64-bit)

I recently replaced the magenta ink cartridge in my HP PageWide Pro  577dw with an extra high yield cartridge (976YC). To my surprise, the printer said it was not compatible! I looked online and noticed there are two versions of this cartridge (976Y and 976YC).  I'm not sure what the difference is. Any ideas? I found a 976YC cartridge for sale at Office Depot and in the description there it said it WAS compatible with the 577dw.   So is it actually compatible, as Office Depot says? If so, any idea why it's not working?

 

I hope there's a way to make it work.  My printer's out of commission until I get this resolved.  

 

Thanks for any help!

 

EDIT:  The exact message the printer is giving is:

"the indicated cartridges are not intended for use in this printer".

I hope someone can shed some light on this.  Thanks.

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