Printing Errors or Lights & Stuck Print Jobs
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After changing ink cartridges and doing an alignment on a HP Officejet 4500 it started printing double like a shadow. This happens consistently depending on the type of file to be printed and the software used.
Printing a text file from Chrome comes out double but it is fine from Notepad, IE or Firefox.
Printing a word file, standard text is fine but a "text box" is double on the text and the bounding box.
A PDF file that printed fine just before the ink replacement is now printing double from both Chrome and Adobe Acrobat.
After seeing some of the solutions on this forum, I tried:
- removing the cartridges, unplugging for 30 secs, replacing cartridge
- uninstalling/reinstalling the print driver
- realigning
- making a copy works fine
- hard reset (unplug, press # and 6, plug in, go throught setup)
- self test report looks okay
It doesn't seem like an alignment issue because the Word document prints both clear and double on one page.
Using Windows 8.1.
USB connection to printer.
This also happened a few years ago with the same printer and we can't remember what we did to fix it.
Here is the sample from Word
