• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
macOS 10.13 High Sierra

I've been using the printer moderately , max printed per month will be 3-4 times , each only printed around 5-10 page max. Before this problem, the colour wouldn't came out at all, and a technician told me there was air bubble in the ink line and because once the printed wasn't being used for about 2 month , and the printer was off . so I've been told to keep the printer in idle even im not using it for a while .

 I've tried checkin the supplies status in hp utility, the results are tri colour ink empty, black in empty, but the ink tank outside were all still full. 

 

please help..

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.