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‎11-08-2019 09:48 AM - edited ‎11-08-2019 09:53 AM

HP Recommended
Product: ENVY 7645
Operating System: Microsoft Windows 10 (64-bit)

Documents sent to my printer queue (HP Envy 7645) just disappear without printing even though the printer and computer appear to be connected. The problem started suddenly. It had been working fine in the morning, then wouldn't in the afternoon. No software changes were made between when it worked and when it didn't. A test page sent from Settings:Devices:Printers&Scanners:{PrinterName}:Manage:Printer Properties (Windows 10) Says "Test Page failed to print. Would you like to open the Troubleshooter?" (or something close to that). The Troubleshooter can't find a problem. I've tried rebooting the printer and the computer in various combinations and uninstalling and re-installing the printer. The printer itself is working fine and will print reports and make copies without a problem.

 

Interestingly, a test page sent from Settings:Devices:Printers&Scanners:{PrinterName}:Manage (eg. without going into printer properties) shows (on that screen) as "Printer Status: 1 doc in queue" for a few seconds before returning to "Printer: idle". I have to go into Printer Properties to get the trouble message. I don't know if this is significant. Thanks!

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