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‎11-10-2019 04:36 PM - edited ‎11-10-2019 04:59 PM

HP Recommended
Product: HP OfficeJet Pro 9018
Operating System: Microsoft Windows 10 (64-bit)

Just a few weeks ago, i purchased an HP OfficeJet Pro 9018 all-in-one inkjet to replace my nearly 10 year old workhorse HP 6500A. Toward the 6500A's end, it started giving me the "Scan to computer is no longer activated" popup all the time. I was told by a few folks here (including an HP employee) some tips to make it go away like updating the drivers and a few other things - nothing worked, until I manually turned that function off in the printer software. One person suggested that it would never go away because it was such an old computer and was no longer supported, and I should just purchase a new printer. Well, when the 6500A stopped printing, I did just that.

 

But with my brand new HP 9018, and now I AM STILL GETTING "Scan to Computer is currently unavailable" in my taskbar. Slightly different wording, but still the same deal. Suffice it to say that all my drivers are UP TO DATE as I just installed it... plus, I manually checked that they were. I also tried the below as suggested in a similar thread:

 

  • Open the HP Officejet Pro 8620 software and click on Manage Scan to Computer.
  • Uncheck the bottom box to start the feature with Windows, then click the Disable button and close that dialog.
  • Click Manage Scan to Computer once again, check the bottom box and enable the feature, then check for any difference.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scan-to-computer-is-currently-unavailable/...

 

...but it wouldn't let me do the above because a dialog box popped up saying "Scan to Computer is currently unavailable" and gave me 2 options... to "Fix" or "Disable". The first did not work, and the second pretty much defeats the purpose of having the function in the first place, and one of the reasons I purchased a new printer!!!

 

I purchased a new printer. I installed the latest drivers. I did the "turn it off and on again" thing. It's still there... and has been for WEEKS. Come on HP, you can't blame it on it being an old printer this time.

 

Someone, please help. This is so annoying.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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