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‎11-19-2019 04:19 AM - edited ‎11-19-2019 05:17 AM

HP Recommended
Product: HP Envy 5050 all in one printer
Operating System: Microsoft Windows 10 (64-bit)

I have been setting printers up for years and this one seemed the easiest yet, download the mobile phone app, click a few buttons online and printing in a few mins.

 

I then went to a brand new laptop running windows 10, downloaded the app and drivers and after over an hour the stupid software still cannot see the printer that is visible by its IP address on the screen.

 

I can login to it from the pc and do everything via said IP but the HP "SMART" app can see it but keeps saying "it is offline" the scanner app cannot see it and nothing can see it. If I just add it through windows via the ip address it prints ok and did scan ok but now doesnt.

 

Anybody else set up this stupid printer on windows 10 and actually got it working as the support is total waste of time, scans through, finds the printer, asks what country its in, and then goes back to the first page again.

 

This could be my last HP if they are now all like this

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