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‎11-29-2019 02:42 PM - edited ‎11-29-2019 02:43 PM

HP Recommended
Product: HP INK TANK 319
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I can't scan nor copy any type of document.

Even the Doctor can't solve this problem!

I have installed the driver 10times and it does not work.

After starting The HP Twain Administrator the HP ink Tank 310 Twain 2.1 (32-32) driver shows up and than I get an error  - communication problem.

In HPsmart I get a message "This software can not use the scanner or there is no scanner build in ;-))))))))"

Thanks for help, if someone can help!?

Sebastian

 

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