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‎12-05-2019 03:22 PM

HP Recommended
Product: HP Envy 5200
Operating System: Microsoft Windows 10 (64-bit)

I am unable to print wirelessly or complete scans from the printer to the PC and receive the error message:  Printer is Offline.

I have taken the following steps:

1.  Updated the software for the PC and printer and restarted both.
2.  Unplugged and restarted the printer.
3.  Updated the driver

4.  Removed and reinstalled the printer from the PC
5.  Rebooted the printer and reconnected the WiFi

Any assistance would be appreciated.

Thank you,

Diane

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