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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-27-2009 07:07 PM

HP Recommended

error message : None


problem description : Magenta inks are not printing EXCEPT on the page that prints after Print Cartridge Alignment is performed. At the bottom of that page, the Yellow, Cyan, and Magenta bars print perfectly, as does the color mix shown in the colorful bird printed below the bars.


The self Test Diagnostic Page prints with NO Light Magenta or Magenta bars under Print Quality Pattern. Ink status and level for both Magentas shows as OK and 100%


troubleshooting : I have run repeated Head Cleaning cycles and Print Cartridge Alignment cycles with no change in the output. The page that prints after cleaning has NO magenta bars or lines. The page that prints after Alignment looks fine. Via email suppoprt I was directed to perform a "semi-full reset" and a "NVM reset"--neither of these had any effect. The magenta inks were replaced, but the problem persists.


setting changes : The printer had not been used for several months.

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