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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
HP Deskjet 2655
Microsoft Windows 10 (64-bit)

Hi there,

 

I am unable to get my printer to be recognised as online.  I have tried everything that was recommended here including HP Smart app but to no avail.  I tried unplugging and I tried reinstalling.  That did not work either.  Could you please help me out?

 

Thanks, Starshine

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