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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-24-2019 11:17 AM

HP Recommended
Product: Officejet Pro 8715
Operating System: macOS 10.14 Mojave

My Officejet Pro 8715 gets a "general error" message when I try to scan to email, even though I can scan from my computer and print.

 

Mac OS 10.14 (Mojave)

 

I have checked the settings on the EWS and they are all correct and test fine.

I have tried resetting the network settings on the machine and the security.

I have tried removing the cartridges and unplugging the power cord from the printer and from the wall.

I have reinstalled the latest driver and rebooted my computer.

NOTHING WORKS.

 

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